Superherotoys.com: HOT ACTION FIGURES , TOYS AND COLLECTIBLES
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What our customers are saying about us....
"Excellent products. Items received were items ordered, and they were received within 3 business days. I was really impressed with what I got. I certainly plan on buying from them again. A great customer service store is one that you don't have to contact, and so far I haven't needed to call anyone."
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ORDER INFORMATION AND HELP SECTION


• PLACING AN ORDER
You can place an order online using our secure shopping cart system 24 hours a day, 7 days a week. We accept Visa, MasterCard, Discover, American Express and PayPal*. You can also place an order by phone by calling our customer service department at 909-595-0910 Monday through Friday 10-5 pm pacific standard time. Our website is hosted by Yahoo using their state of the art Yahoo Stores platform making our website very safe and secure during the entire checkout process (our website uses security SSL Secure Socket Layer encryption technology). If you have any questions about product, shipping or any other question please call our customer service department, we are here to help! CAUTION: TOYS LISTED ON THIS WEBSITE ARE NOT INTENDED FOR CHILDREN UNDER 4 YEARS OF AGE AS TOYS MAY CONTAIN SMALL PARTS AND THEREFORE MAY PRESENT A CHOKING HAZARD.

*PLEASE NOTE: When paying with PayPal do NOT include PRE-ORDER ITEMS with your order. We do not accept payment for pre-orders with PayPal, sorry. Instead do separate transactions as we can not split PayPal payments. If you pay with PayPal and your order includes both in-stock and pre-order items, we will cancel the pre-order items from your order and charge and ship only product that is listed as in stock. You will have to place a separate order with your pre-order items using a Visa, MasterCard, American Express or Discover credit card if you still wish to do so.

• U.S. SHIPPING
We ship orders out fast!* The cost of shipping a U.S. order is based on your total amount. U.S. customers can choose either U.S. 3 to 10 Day (Standard), U.S. 3 to 5 Day (Priority), U.S. 2 to 4 Day (Rush) or U.S. 1 to 3 Day (Express). Choose the shipping method you prefer during checkout and click "Apply". You will see the shipping charge before you submit the order by clicking on the "Apply" button. You can always change your shipping method before you submit your order.
*PLEASE NOTE:
Order are generally processed and shipped within 1-3 business days.
We have provided the chart below with our "U.S. 3 to 10 Day (Standard)" shipping rates. All other shipping methods can be calculated using our shipping calculator tool located on the shopping cart page. To use the shipping calculator tool simply enter your zip code and state and then select from one of the shipping methods available to calculate shipping charges for that method. You also have the option of selecting the shipping method during checkout and clicking on "Apply" to calculate shipping charge. Please note the shopping cart shipping calculator tool only works if you live within the U.S. and select a "U.S." shipping method otherwise it will not work and will not reflect the true shipping cost. Also note that the shipping calculator only works for customers with a U.S. shipping address.
 U.S. 3 to 10 Day (Standard) Rates
Order Total Between Shipping Cost Shipping Method
Up to $10.00 $7.00 U.S. Standard 3-10 Day
$10.01 - $25.00 $8.00 U.S. Standard 3-10 Day
$25.01 - $50.00 $9.00 U.S. Standard 3-10 Day
$50.01 - $99.99 $10.00 U.S. Standard 3-10 Day
$100.00 - $150.00 $12.00 U.S. Standard 3-10 Day
$150.01 - $200.00 $15.00 U.S. Standard 3-10 Day
$200.01 - $300.00 $20.00 U.S. Standard 3-10 Day
$300.01 - $399.99 $25.00 U.S. Standard 3-10 Day
$400.00 and up $30.00 U.S. Standard 3-10 Day

INTERNATIONAL SHIPPING
We ship worldwide! The cost of shipping an International order is based on weight, size and country order is being shipped to. International customers please note that once you have completed checkout your shipping cost will show as $0.00 cost for shipping. This is NOT correct! Unfortunately our shopping cart system can not calculate International shipping cost in real time, we have to manually adjust the shipping charges on your order once we receive your order. All orders will be charged exact shipping charges plus a small handling/material fee, this small fee covers box, packing material and time associated with filing out customs forms. Canada and International customers please look down below for estimated shipping charges. Rates provided below are only estimated and your order will be charged exact shipping plus a small handling/material fee.

We strongly recommend that you select "International 6 to 15 Day (Standard)" as your shipping method for any International orders under $100. While you still have the option of selecting "International Express 3-8 Day" we discourage it because it cost more money to ship via this method and is usually not necessary for orders under $100 in value. International orders over $100+ will generally ship via United States Postal Service International 3 to 8 Day (Express). This means if your order is over $100 and you select "International 6 to 15 Day (Standard)" we will manually change the order to "International 3 to 8 Day (Express)". Once your order has been processed and shipped you will receive either a customers number or a tracking number.

We reserve the right to cancel orders we deem to be high risk or who's credit card information does not match the card holders address and personal information. If you prefer a shipping quote, please email us with a list of what it is you want to order, we will email you back with shipping charges to your country. International shipping charges varies greatly on size, weight and destination of package, therefore we can only provide estimated shipping quotes with the charts we've provided below or in any email.

We do not charge tax on any International order placed however your country may charge you a customs duty or tax on incoming goods. Please check with your local post office if you have any questions regarding this. Customs form will be labeled as "Merchandise" and the declared value will be the total of order (before shipping charges).

International Estimated Shipping Rates - Chart below provides estimated shipping charges for International customers. Remember, rates provided are only estimated shipping, your order will be charged exact shipping plus a small handling/material fee.
Order Total Between Approximate Shipping Shipping Method
Up to $25.00 $15.00 - $18.00 International 6 to 15 Day (Standard)
$25.01 - $50.00 $16.00 - $28.00 International 6 to 15 Day (Standard)
$50.01 - $100.00 $28.00 - $45.00 International 6 to 15 Day (Standard)
$100.01 - $150.00 $45.00 - $65.00 International 3 to 8 Day (Express)
$150.01 - $200.00 $55.00 - $75.00 International 3 to 8 Day (Express)
$200.01 - $250.00 $65.00 - $85.00 International 3 to 8 Day (Express)
$250.01 - $300.00 $70.00 - $100.00 International 3 to 8 Day (Express)
$300.00 and up Email Us For Quote Email Us For Quote
Cananda Estimated Shipping Rates - Chart below provides estimated shipping charges for Canadian customers. Remember, rates provided are only estimated shipping, your order will be charged exact shipping plus a small handling/material fee.
Order Total Between Approximate Shipping Shipping Method
Up to $25.00 $7.00 - $10.00 International 6 to 15 Day (Standard)
$25.01 - $50.00 $10.00 - $15.00 International 6 to 15 Day (Standard)
$50.01 - $100.00 $15.00 - $20.00 International 6 to 15 Day (Standard)
$100.01 - $150.00 $20.00 - $30.00 International 3 to 8 Day (Express)
$150.01 - $200.00 $30.00 - $40.00 International 3 to 8 Day (Express)
$200.01 - $250.00 $40.00 - $50.00 International 3 to 8 Day (Express)
$250.01 - $300.00 $50.00 - $60.00 International 3 to 8 Day (Express)
$300.00 and up Email Us For Quote Email Us For Quote

TRACK AN ORDER
If your shipping address is within the United States you will automatically receive a tracking number via email once your order has shipped. Once you have received the UPS or USPS tracking numbers from us simply log into www.ups.com and enter the tracking numbers or log into www.usps.com and enter the confirmation numbers and you will be able to track the package. International customers please contact us via email for information.

PAYING WITH A MONEY ORDER
We do accept money orders, sorry we do not accept personal checks. Please call and have your item/s placed on hold so that we may remove them from inventory. We allow 10 days for payment to arrive, after this time your items will be placed back into inventory. During the busy holiday season we reserve the right not to place items on hold or accept money orders.

PAYING WITH PAYPAL
We now accept PayPal directly. During the checkout process simply click on the PayPal logo and you will be able to pay for your order directly with your PayPal account. When paying with PayPal do NOT include PRE-ORDER ITEMS with your order. We do not accept payment for pre-orders with PayPal, sorry. Instead do separate transactions as we can not split PayPal payments. If you pay with PayPal and your order includes both in-stock and pre-order items, we will cancel the pre-order items from your order and charge and ship only product that is listed as in stock. You will have to place a separate order with your pre-order items using a Visa, MasterCard, American Express or Discover credit card if you still wish to do so.

International customers please note: We will have to send you a separate invoice directly through PayPal for shipping & handling charges as international shipping & handling charges are not calculated in real time and we can not modify payment when using PayPal. As soon as we receive your PayPal payment for shipping we will ship out your order. 

PRE-ORDER POLICY
Secure all your hard to find toys and save some money while doing it. How? Pre-order it! Generally our pre-order prices are equal to or lower than our in stock price. We have some of the best pre-order prices on the net and better yet your credit card will not be charged until your order or any part of your order is in stock and ready to ship (PayPal users are charged immediately). Release dates are approximate (subject to change). Orders that include in stock and pre-order items or pre-order items with different release dates will incur a shipping charge each instance we ship an item or part of your order. Images of product are for reference only. Product color, accessories or size may change or product may be canceled at manufacturers discretion without notice.

RETURN POLICY
We want you to be completely satisfied with your purchase, however if for any reason you are not completely satisfied please send back your order or any part of your order within seven days of receiving the order for a full refund of the purchase price of the item/s (shipping is non-refundable, unless we made a mistake in which case read below). Please include the original invoice/packing slip that was included with order (not including packing slip could cause a delay). All returns must be in the same condition they were sent in. This means unopened and un-played with. We do not accept returns on opened items, under any circumstance, sorry.

In the event that we made a mistake and accidentally sent you the wrong item we'll have UPS come and pick up the package from you and have them ship it back to us (at no cost to you). Please make sure that product being returned is taped sealed inside box we shipped you (please include packing slip in box). If your not home during the day please provide us a address where UPS can pick up, if your work is more convenient then let us know and we'll gladly have UPS pick up at your work. You may also (if you choose to) send back package to us via the post office USPS Priority Mail (if you choose to do this please notify us before we call and have UPS come and pick up package from you). When we receive package from post office we will refund the shipping cost indicated on the package. If we are shipping correct item/s back to you and not refunding item/s, we will gladly cover the cost of shipping correct item/s to you.

Refunds are issued within 24-72 hours (generally) after receiving package. It can take your credit card company or bank a few days to process this refund back into your account. We have no control over this so please contact your credit card company if you have a question regarding this issue. During the busy holiday season (generally beginning middle of November) it can take up to 7 days to issue a refund.

CANCEL POLICY
We will gladly cancel any order that has not yet processed, which means, if the order has not yet left our warehouse. Once a tracking number has been issued this means that order has already shipped or is about to ship in which case we will NOT be able to cancel it, however you may still send it back when you receive it if you still wish to do so. Please be aware that an order can take a few days to process to as little as 15 minutes to process so therefore we can not guarantee we can cancel any order once it has been placed.

TERMS OF USE
All images and graphics on this website are property of Superherotoys.com, Inc. and can not be used without the express written permission of Superherotoys.com, Inc. We will prosecute and pursue all violators to the fullest extent of the law. We are not responsible for typographical errors. Prices and quantities are subject to change without notice. We reserve the right to limit quantity on any order. We reserve the right to cancel any order.


superherotoys_cs@yahoo.com